Política de reembolso

Refund and Return Policy

We value your satisfaction and aim to provide a seamless shopping experience. Please review our refund and return policy below:

1. 30-Day Return Window

You have 30 days from the delivery date to request a return. After this period, we are unable to offer a refund or exchange.

2. Return Authorization Required

Before returning an item, please contact our customer support team through the Contact Us page with your order details. Unauthorized returns may not be accepted.

3. Proof of Issue Required

If your product arrives damaged or defective, please provide clear photos or videos showing the issue. This helps us process your request quickly and ensure a smooth resolution.

4. Return Condition

All returned items must be in their original condition and packaging. Items that are worn, altered, or missing parts may not qualify for a refund.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.

6. Shipping Costs

Return shipping costs are the customer's responsibility unless the item arrived damaged or defective.

We’re here to help! For any questions, feel free to contact our team at info@itemineed.com.